Throughout the buying process we found Matthews Benjamin responsive and efficient. All our enquiries were dealt with promptly. Both Jenna and Janet were excellent points of contact. They acted brilliantly as intermediaries between us and the sellers- especially when we had lots of questions. Even after completion they accommodated us when we were delayed and couldn’t pick up the keys in office hours. Thanks!
Having now dealt with Matthews Benjamin as both a seller and as a purchaser, I would like to place on record my appreciation of the excellent service I have received from the Ambleside office team of Matt, Janet and Jenna. The advice I received, and levels of communication and customer care, have all been exemplary, all the way through each process. Their in-depth and practical knowledge of the local property market is first class. I would have absolutely no reservations in recommending Matthews Benjamin Ambleside to anyone wishing to sell or buy a property in the Lake District.
Just a little note to say a huge thank you to you both. The way you worked and communicated with the vendor and us made a huge difference to our confidence that the right things were happening at the right time and helped keep our stress levels under control “sofa surfing” at 60 is not ideal!!! You have helped us to achieve our dream property (in Time!!) in a dream location and without Nicola guiding us towards the property in the first place we would never have even know about it. We look forward to riveting you round of a drink once we complete all the renovation work.
Our first contact with Matthews Benjamin was when we purchased our house through them 16 years ago. We were so impressed with their professionalism and friendly service that we had no hesitation in choosing them when the time came to sell. Now living 100 miles away, we relied on the team to handle everything – not just the marketing but escorted viewings, allowing surveyors access etc. It was all dealt with promptly and efficiently and we were kept up to date every step of the way. Using an agent with in depth local knowledge was really important to us as we knew some of the prospective purchasers were likely to be from outside the area. We were so pleased that, with Matthews Benjamin’s expertise, we were able to complete the sale of our house within three months.
We were delighted with the prompt and efficient service offered by Matthews Benjamin, who managed to find a buyer for our house within one week of putting it on the market! We were initially impressed that the sales staff in the Windermere office took the time and trouble to view the house themselves, so that they could describe it properly to prospective buyers. At all times during the selling process we were kept informed and updated by the sales staff, who gave us a regular progress report and were extremely reassuring during some stressful moments relating to our own purchase. The whole selling process felt as smooth as it is possible to expect, and we would not hesitate to recommend this agent to anybody else hoping to buy property in the Lake District.
Matthews Benjamin achieved a most speedy and successful result for us with the sale of our lakeside home, for which we are truly grateful. We are positive that this is due to their excellent marketing ability, proven experience and professional expertise, coupled with an exemplary and impressively high level of personal attention and client care.
We were very impressed with everyone from Matthews Benjamin who helped us in our property search, viewings and eventual purchase in Ambleside. Everyone was enthusiastic, friendly, eager to help and given that we had limited time to spend in Ambleside acted with a sense of urgency in responding to our various requests.
And, of course, we are very happy with the outcome.
As purchasers of a property we found Matthews Benjamin excellent to deal with. We spoke to Janet who offered useful advice and insight into the market in the early stages and was also very prompt in replying to emails and keeping us informed during the purchase process and was extremely professional throughout. They were also very helpful in letting us view the property and went out of their way to assist us when we needed access to check a few things. We would definitely recommend MB and would use them ourselves for a future sale.
